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Update: 01.02.2021

From 20 February to 21 March, no dispatch can take place and no orders can be processed.
New orders will be possible from 13/14 March.

Due to CORONA restrictions, shipping can sometimes be a little bumpy. 
We constantly strive to ship paid orders as quickly as possible.
We thank you for your understanding.



Sometimes the mail works very slowly.
At the moment we are not able to give exact delivery times. 
In most cases it works at normal speed, 
but to Austria and the Benelux countries it sometimes takes up to 4 weeks or more until the parcels arrive.
To England a parcel took 3 months to arrive. 
We have no explanation for this, even if everyone apologises with COVID-19, and we have no influence on it. 

After shipping you will receive a shipping confirmation with tracking number.
Then we have no influence on transport times or transport routes.
We can submit a search request at the earliest after 30 days. As long as this is considered a normal post, including any return time.
It also takes about 6 months until we receive a result for the research application.